These terms govern all services provided by Lucian Chevallier trading as Lumin (luminwebsites.com). They apply to all website project agreements, website support agreements and any other service engagements. By signing any agreement with Lumin, the Client agrees to these terms.
Last updated: 20/03/2026
Lumin is a trading name of Lucian Chevallier, a sole trader registered in the United Kingdom. References to ‘the Contractor’, ‘Lumin’, ‘I’ or ‘we’ in these terms and in any associated agreements refer to Lucian Chevallier trading as Lumin.
Contact: lucian@luminwebsites.com
In these terms and in any associated agreements, the following definitions apply:
The standard hourly rate for all work outside an agreed project scope or support plan retainer is £60 per hour. This rate is published here and may be updated in accordance with section 15 of these terms.
For support plan clients, a plan-specific discount applies to additional hours as published at luminwebsites.com/support-plans.
All additional work must be approved by the Client in writing before it is carried out. Ad-hoc work is subject to availability and cannot be guaranteed within a specific timeframe.
Website projects are delivered in clearly defined stages. At the conclusion of each stage, the Contractor will notify the Client that the work is ready for review and sign-off.
Sign-off may occur at the stage level or at the level of an individual page or component within a stage. The Contractor will make it clear at each point what is being signed off. Once sign-off has been given — whether on a stage, a page or a component — that work is considered complete and set.
Any changes to signed-off work are treated as additional work and charged at the applicable hourly rate, unless the change is required as a direct consequence of work carried out by the Contractor on a different part of the project.
Changes are always welcome during a project. This policy exists to ensure time is accounted for fairly and the project stays on track.
Revisions are handled by milestone. At each stage, the Client is asked to provide a single, consolidated set of feedback. The Contractor will address all feedback in full before presenting the work for sign-off. This process continues until the Client is satisfied and ready to sign off.
Once sign-off is given, further changes to that work fall outside the agreed scope and are charged at the applicable hourly rate.
Where content, copy, images or other materials are to be supplied by the Client, the Client is responsible for providing these in a timely manner. This clause does not apply to materials that are to be produced by the Contractor or a third party as part of the agreed scope.
The Client is responsible for reviewing work and providing feedback at each stage. Delays caused by the late supply of agreed materials or late feedback from the Client may affect the project timeline. The Contractor accepts no liability for delays arising from circumstances within the Client’s control.
If the Client makes direct changes to their website, they do so at their own risk. Any errors arising from Client-made changes will be remedied using retainer hours (for support plan clients) or charged at the applicable hourly rate.
The Contractor may engage trusted third-party specialists to assist with elements of a project, such as copywriting or brand design, where it is in the interest of the project. The Contractor will inform the Client in advance where subcontractors are engaged for work that directly involves the Client.
The Contractor takes responsibility for selecting and overseeing subcontractors and will ensure work meets the standard expected under the agreement. Subcontractors are not party to this agreement. Any additional costs arising from subcontracting will be agreed with the Client in advance.
The Contractor may use AI tools to assist with elements of work, including writing, strategy, content drafting and image corrections. AI is used as a support tool, not as a replacement for the Contractor’s expertise or judgement. All work is led, reviewed and quality-checked by Lucian Chevallier. The Contractor takes full responsibility for all deliverables regardless of the tools used.
Upon receipt of full and final payment, ownership of the completed deliverables transfers to the Client. This includes visual designs, developed templates and custom code created specifically for the project.
Where a project is cancelled or terminated before full payment is received, all intellectual property in the deliverables remains with the Contractor until any outstanding amounts are paid in full. The Contractor will retain all files until that point.
For support plan clients, intellectual property in work produced under a support plan transfers to the Client upon payment of the relevant monthly invoice.
The Contractor retains the right to display completed work in their portfolio and for promotional purposes once the website is publicly live. This does not extend to confidential information or unpublished content belonging to the Client.
Third-party assets used in a project, such as fonts, stock images or plugins, remain subject to their own licensing terms. The Client is responsible for ongoing compliance with those licences after handover.
Both parties agree to keep confidential any sensitive or proprietary information shared during the course of an engagement. This obligation survives termination of any agreement and continues indefinitely.
The Contractor will not share Client data, business information or unpublished content with any third party without the Client’s prior written consent, except where required by law or where a subcontractor requires access to carry out their work.
Both parties agree to comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The Contractor will process any personal data shared by the Client only to the extent necessary to deliver the agreed services. Personal data will not be retained longer than necessary for that purpose and will not be shared with third parties except as set out in these terms.
The Client is solely responsible for ensuring that their website and business comply with all applicable data protection obligations, including the lawful basis for processing the personal data of their own customers and contacts.
The Client warrants that all content, images and materials they provide are legally owned or licensed and do not infringe any third-party rights. The Contractor will use such materials in good faith and accepts no liability for any infringement arising from Client-supplied content.
Where the Contractor produces website pages such as a privacy policy, cookie policy or terms and conditions as part of a project, it is the sole responsibility of the Client to ensure their website and business comply fully with all applicable laws and regulations, including UK GDPR and the Privacy and Electronic Communications Regulations. The Contractor may offer guidance but cannot provide legal advice and accepts no liability for any non-compliance.
The Client is solely responsible for all ongoing fees associated with their website, including hosting, domain registration or renewal and any third-party software or services, unless otherwise agreed in writing.
The Contractor is not responsible for downtime, data loss or service interruptions caused by third-party platforms or services outside their direct control.
To the fullest extent permitted by applicable law, the Contractor’s total liability to the Client in connection with any agreement shall not exceed the total fees paid by the Client under that specific agreement in the twelve months preceding the event giving rise to the claim.
The Contractor shall not be liable for any indirect, incidental, special or consequential losses, including loss of revenue, loss of data, loss of business opportunity or reputational damage, even if such losses were foreseeable.
Nothing in these terms limits or excludes liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded under the laws of England and Wales.
Neither party shall be in breach of this agreement or liable for any delay or failure to perform their obligations where such delay or failure results from circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemic, government action, failure of third-party services or infrastructure, or other events that could not reasonably have been anticipated or prevented.
The affected party will notify the other as soon as reasonably practicable and will use reasonable efforts to resume performance. If the circumstances continue for more than 30 days, either party may terminate the agreement on written notice without further liability, subject to payment for work completed to that point.
The Contractor is available Monday to Friday, 9am to 5:30pm UK time. Messages received outside these hours will be responded to on the next working day. The Contractor will give reasonable advance notice of planned time off or reduced availability.
These terms may be updated from time to time. Minor, non-material changes may be made without notice and take effect immediately upon publication.
Material changes — including changes to the hourly rate, liability provisions or any clause that meaningfully affects a Client’s rights or obligations — will be communicated to affected clients in writing. Such changes take effect no earlier than 30 days after written notice is given. The updated terms will be published at the time notice is given.
Continued engagement with the Contractor after any update constitutes acceptance of the revised terms. The current version is always available at luminwebsites.com/legal/service-terms.
These terms and any agreements made under them are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Both parties agree to attempt to resolve any dispute informally and in good faith before pursuing formal legal proceedings.
No variation to any agreement or to these terms is valid unless agreed in writing by both parties. Verbal agreements, assurances or representations do not constitute a binding variation.
If any provision of these terms is found unenforceable or invalid, it shall be modified to the minimum extent necessary to make it enforceable. All remaining provisions continue in full force and effect.
These terms, together with any signed project or support agreement, constitute the entire agreement between the parties and supersede all prior discussions, representations or arrangements relating to the subject matter.